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Terms of Service

Last Updated: January 27, 2026

1. Agreement to Terms

By accessing and using Ravienta's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Ravienta provides Salesforce consulting and revenue operations services to B2B SaaS companies, including but not limited to:

  • RevOps transformation and implementation
  • Pipeline intelligence and forecasting
  • Workflow automation
  • Revenue optimization consulting
  • Training and support services

3. Eligibility

Our services are intended for business use only. By using our services, you represent that you are at least 18 years old and have the authority to enter into these Terms on behalf of your organization.

4. Service Engagement

Proposals and Contracts

Specific service engagements will be governed by separate written agreements, including statements of work, proposals, or master services agreements that incorporate these Terms by reference.

Fees and Payment

Fees for services will be specified in the applicable service agreement. Payment terms are typically net 30 days unless otherwise stated. Late payments may incur interest charges.

Cancellation and Refunds

Cancellation terms will be specified in your service agreement. Generally, deposits are non-refundable, and work completed will be billed at the agreed-upon rates.

5. Client Responsibilities

As a client, you agree to:

  • Provide timely access to necessary systems, data, and personnel
  • Provide accurate and complete information
  • Review and approve deliverables in a timely manner
  • Comply with Salesforce's terms of service and licensing requirements
  • Maintain appropriate backups of your data

6. Intellectual Property

Client Data and Systems

You retain all rights to your data and systems. We will not use your confidential information except as necessary to provide services.

Ravienta Materials

We retain ownership of our methodologies, frameworks, templates, and pre-existing intellectual property. Custom deliverables created specifically for your engagement will be transferred to you upon full payment.

Third-Party Platforms

Salesforce and other third-party platforms are owned by their respective providers. Use of these platforms is subject to their terms of service.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the engagement, except as required by law or with prior written consent.

8. Warranties and Disclaimers

Our Warranties

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards.

Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE SPECIFIC RESULTS OR OUTCOMES. WE ARE NOT LIABLE FOR ISSUES CAUSED BY THIRD-PARTY PLATFORMS, YOUR DATA, OR YOUR SYSTEMS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAVIENTA'S TOTAL LIABILITY FOR ANY CLAIMS RELATED TO OUR SERVICES SHALL NOT EXCEED THE FEES PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Indemnification

You agree to indemnify and hold Ravienta harmless from any claims arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

11. Website Use

You may use our website for lawful purposes only. You agree not to:

  • Use the website in any way that violates applicable laws
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Collect or harvest information from the website using automated means

12. Termination

Either party may terminate a service engagement in accordance with the terms of the applicable service agreement. We reserve the right to terminate access to our website or services for violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of [Your Jurisdiction]. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes may be subject to binding arbitration or court proceedings as specified in the service agreement.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between you and Ravienta regarding the subject matter herein.

17. Contact Information

For questions about these Terms, please contact us:

Email: legal@ravienta.com
Website: Contact Form

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